From opening an account to making payments, understanding betting rules to resolving technical issues — you'll find all the answers here. Our support team is always ready to help.
New account registration, login issues, password reset, and account verification.
How to deposit or withdraw via bKash, Nagad, and Rocket — and how to resolve any issues.
How to place bets, understanding odds, cash out, and bet settlement.
Welcome bonuses, free bets, voucher codes, and loyalty rewards.
Mobile browser issues, loading problems, and tips for better performance.
Account security, two-factor authentication, and personal information.
Questions about Live Casino, slots, and Virtual Sports.
Betting rules, withdrawal conditions, bonus terms, and platform policies.
Opening an account at x89 is simple. Just follow a few quick steps and you'll be ready to start betting right away. See the steps below.
Click the "Register" button in the top navigation and fill out the form — it's quick and straightforward.
Use an active mobile number. Your password must be at least 6 characters long.
A verification code will be sent to your mobile. Enter the code to confirm your account.
Start from ৳200 via bKash or Nagad. Your welcome bonus will be credited automatically.
Here are answers to the most frequently asked questions about deposits and withdrawals.
Depositing money at x89 is quick and easy. You can pay directly through bKash, Nagad, or Rocket. To make a deposit, send money to x89's designated number and fill out the deposit form with your transaction ID. Your balance is usually updated within 2–5 minutes.
The minimum deposit is just ৳200 — one of the lowest among betting platforms in Bangladesh. Your first deposit also unlocks a welcome bonus from x89, credited directly to your betting balance.
Withdrawing your winnings is simple. Go to the Wallet page, select the withdrawal option, enter the amount and your mobile banking number. Funds are typically sent to your bKash or Nagad within 5 minutes.
Please note: use the same number for withdrawals that you used to make the deposit. If you need to send funds to a different number, contact support first.
There are a few common reasons a deposit may not go through — such as entering the wrong transaction ID, using "Payment" instead of "Send Money" on bKash, or a network issue. If this happens, take a screenshot and show it to our support team via live chat. The issue is typically resolved within 2 hours.
2–5 minutes (automatic)
2–5 minutes (automatic)
5–10 minutes
Within 5 minutes
5–15 minutes
10–30 minutes
Select an event from the sports menu. Click on a match to view all available markets. Click on your preferred odds to add the selection to your bet slip, then enter your stake and confirm.
You can place bets at any point during a live match. Odds change in real time during live betting, so make your decisions quickly as they can update at any moment.
Odds are a number that shows how much you stand to win on a bet. For example, a ৳100 bet at odds of 2.00 returns ৳200 if you win — your ৳100 stake plus ৳100 in profit.
Formula: Winnings = Stake amount × Odds
Cash Out lets you lock in a guaranteed return from your bet before the match ends. If your bet is on track to win, x89 will present you with an offer — accept it and the amount is instantly credited to your wallet.
X89 settles bets as soon as a match or event concludes. Winnings are automatically credited to your wallet — the process is typically completed within 5–15 minutes of the final whistle.
If your bet hasn't been settled within 30 minutes of the match ending, let us know via live chat. Provide your bet ID and we'll verify and resolve it promptly.
User security is our top priority at x89. Our platform uses SSL encryption to keep your personal information and transactions fully protected. Every payment is processed through an encrypted channel.
We send login notifications to help keep your account secure. Signing in from an unrecognized device will require OTP verification. If you ever notice any suspicious activity on your account, contact support immediately and change your password.
X89 takes responsible gaming seriously. You can set daily or weekly betting limits at any time, and if needed, take a temporary break or opt for self-exclusion.
X89 never sells or shares your personal information with third parties. Please see our Privacy Policy read.
Still having trouble? Our support team is available 24/7, every day of the week.
For the fastest resolution, use live chat. Average response time is just 3 minutes.
OnlineFor detailed issues, send us an email. We'll get back to you within 24 hours.
support@x89.runSpeak directly with us by phone for urgent matters. Bengali-speaking support is available.
9:00 AM – 11:00 PM